Every university will face a crisis this year. Few will have rehearsed it.

Listen or watch · Episode 13 · 4:26Every University Will Face a Crisis. Rehearse It.

The pace of a university crisis has changed beyond recognition. An incident on campus is filmed, shared and commented on before the duty manager has picked up the phone. A data breach becomes a national story within hours. A single post from a frustrated student can reach more people than the university’s entire social following.

Most universities have a crisis communications plan. Far fewer have tested it under pressure, with the people who’d actually be in the room, on a Saturday evening, with incomplete information and the media already calling.

What I’ve seen work

At Newcastle University Students’ Union, I ran crisis communications training for three cohorts of sabbatical officers. These were newly elected student leaders, often in their early twenties, suddenly responsible for an organisation representing 29,500 students. The training made a visible difference. When real incidents came, they knew their roles, they knew who to call and they knew what not to say.

The same principle applies at every level of a university, from the press office to the vice-chancellor’s office. Confidence in a crisis comes from rehearsal, not from a document.

Confidence in a crisis comes from rehearsal, not from a document.

The common failure points

Speed versus certainty. Institutions often wait until they have all the facts before saying anything. By then, others have filled the silence. A short holding statement that acknowledges the issue and commits to an update is almost always better than nothing.

Too many voices, or none. Either everyone comments, or nobody is authorised to. Agree in advance who speaks for the institution in different scenarios, and make sure they’re trained.

Forgetting the internal audience. Staff and students often learn about a crisis from the media. That’s damaging in itself, and it turns your most credible ambassadors into confused or angry critics.

Tone. Legal caution is important, but statements that sound defensive or bureaucratic make things worse. People want to hear that the institution understands, cares and is acting.

How to prepare properly

Map your likely scenarios. Protests, safety incidents, cyber attacks, financial difficulties, research misconduct, a senior leader under scrutiny. Most institutions can list their top ten in an hour.

Write the first hour in advance. For each scenario, draft the holding statement, the internal message and the key questions you expect. You’ll adapt them, but you won’t start from a blank page.

Run live exercises. At least twice a year, bring the crisis team together for a realistic simulation, ideally with injects that arrive in real time. It’s the single most valuable thing you can do.

Monitor continuously. Social listening and media monitoring should be running all the time, with clear thresholds for escalation. Most crises show early warning signs online.

Review honestly afterwards. After every real incident, ask what worked, what didn’t and what you’d change. Then update the plan.

A leadership responsibility

Crisis preparedness can’t sit only with communications. It needs the vice-chancellor, the registrar, legal, security, student services and estates working together, and it needs the governing body to ask whether it’s been tested.

The question isn’t whether your university will face a crisis this year. It’s whether, when it happens, your people will already know what to do.